Returns

Customers are responsible for shipment costs for returns and exchanges. To ship an item back to Alternativa de Moda S.A.S please contact our customer service customerservice@touche.co and follow the steps:

  1. Indicate on your invoice whether you are exchanging or returning the item(s).
  2. For exchanges: please indicate the desired model/size. We recommend you contact as soon as possible to place your exchange on hold so it does not sell out while we await your package. Please send an e-mail to customerservice@touche.co with the order number, the item, and size you would like on hold.
  3. Pack your item(s) and invoice into a bag or box.
  4. On the airway bill please include your invoice number and note "Return shipment to Colombia". Mail your return or exchange using your carrier of choice to:
  • Alternativa de Moda S.A.S.
  • Calle 14 # 52 A – 49. Guayabal
  • 050024 Medellín – Colombia
  • WhatsApp: + 57 323 567 52 24
  • Shipped to Yaned Garcia.

    Note: The deadline to make the changes is 30 days from the date of receipt of the order.

    All products received after the allowed period will be returned to the customer and the additional shipping fee will be charged. 

    Money refunds are made only if you contact us at customerservice@touche.co within 5 days after receiving the order.We do not make money refunds if you do not inform us in time. Otherwise, we can only make a change for another item (maximum 30 days). 

    The product must be in perfect conditions, in its original packaging, with the original labels and accessories, must not be used, washed, modified or altered.

    Underwear (panties and bodysuits) and accessories (glasses, necklaces, bracelets, hats, bags) are unchanged.

    The garments that do not comply with the conditions listed above, will be returned under the responsibility of the buyer.

    The change must be for a product of equal or greater value.

    The shipping cost for the return of the product will be assumed by the customer.

    Alternativa de Moda S.A.S is not responsible for lost or damaged items during the return transport.

    If you receive an item that is damaged, please contact customer service immediately.